Refund policy

 

Return & Refund Policy – EYRA

1. Overview

At EYRA, we are committed to providing high-quality products. This Return & Refund Policy is designed in accordance with the Consumer Protection Act 68 of 2008 (CPA) and applicable South African laws.

By purchasing from our store, you agree to the terms outlined below.

2. 7-Day Cooling-Off Period (Online Purchases)

In accordance with Section 44 of the Electronic Communications and Transactions Act (ECT Act):

Important:

  • Return shipping costs are the responsibility of the customer.

  • A reasonable handling/restocking fee may be deducted where applicable.

3. Hygiene & Safety Policy (Important)

Due to the personal care nature of our products (eye patches):

  • We do not accept returns of products that have been:

    • Opened

    • Used

    • Tampered with

This is for health, hygiene, and safety reasons, as permitted under South African consumer law.

4. Defective or Damaged Products

In accordance with Section 56 of the CPA (Implied Warranty of Quality):

If your product is:

  • Defective

  • Damaged

  • Not as described

You are entitled to:

  • A repair,

  • A replacement, or

  • A refund

Conditions:

  • You must notify us within 14 days of receipt of goods. 

  • Proof of purchase is required

  • We may request images or evidence of the defect

5. Incorrect Orders

If you receive the wrong item:

  • Please contact us within 48 hours of delivery

  • We will arrange a replacement or refund at no additional cost

6. Refund Process

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be issued via the original payment method

  • Shipping fees are non-refundable, unless the return is due to our error

7. Return Process

To initiate a return:

  1. Email us at: info@eyra.co.za

  2. Include:

    • Your order number

    • Reason for return

    • Photos (if applicable)

We will provide return instructions once your request is reviewed.

8. Non-Returnable Items

We do not accept returns for:

  • Opened or used products

  • Items not in original condition

  • Products returned after the allowed timeframe

9. Limitation of Liability

EYRA shall not be held liable for:

  • Misuse of products

  • Allergic reactions where ingredients are clearly disclosed

  • Failure to follow product instructions

Customers are responsible for reviewing ingredient lists prior to use.

10. Contact Information

For all return and refund queries, please contact:

Email: info@eyra.co.za
Business Name: EYRA
Location: South Africa